Terms of Service

By booking our services, accessing our website, or engaging with Cold Rooms Chelmsford, you agree to be bound by these Terms of Service ("Terms"). These Terms apply to all users of our service, including customers, visitors, and others who access or use our services.

If you disagree with any part of these terms, then you may not access our service or book our commercial refrigeration repair services.

Cold Rooms Chelmsford provides commercial refrigeration repair, maintenance, and installation services including but not limited to:

• Cold room repairs and maintenance
• Walk-in fridge and freezer repair
• Commercial refrigeration equipment servicing
• Emergency callout services
• Preventive maintenance contracts
• Installation of new refrigeration systems

Services are provided across Chelmsford and surrounding areas in Essex. Service availability outside our standard coverage area is subject to additional charges and engineer availability.

3.1 Booking Process: Booking requests submitted through our website or phone constitute a request for service, not a confirmed appointment. We will contact you within 30 minutes during business hours to confirm details and schedule service.

3.2 Quotations: Initial price estimates are provided as guidance only. Final pricing will be confirmed on-site before work commences. You have the right to decline the quoted price without obligation.

3.3 Emergency Services: Emergency callouts are subject to premium rates as displayed during booking. Emergency services are prioritized but exact response times cannot be guaranteed due to factors beyond our control.

3.4 Minimum Charges: A minimum callout fee applies to all service visits, which covers travel time and initial diagnosis, even if you decline repair work.

4.1 Payment Terms - Non-Contract Services: For customers not under a maintenance contract, payment is required before the engineer leaves your premises unless alternative payment terms have been specifically agreed in writing prior to service commencement. We accept cash, card payments, and bank transfers on-site.

4.2 Payment Terms - Invoiced Services: For contract customers or where invoicing has been pre-agreed in writing, payment is due immediately upon receipt of invoice. A £50.00 administration fee will be automatically applied if payment is not received within 48 hours of invoice date.

4.3 Late Payment and Interest: In addition to the administration fee, we reserve the right to charge interest on overdue amounts at 8% per annum above the Bank of England base rate from the due date until payment is received in full.

4.4 Non-Payment and Debt Recovery: For amounts remaining unpaid after 30 days, we reserve the right to escalate the matter to small claims court or engage debt collection services. The customer will be liable for all costs associated with debt recovery including but not limited to court fees, legal costs, debt collection agency fees, bailiff charges, enforcement costs, and additional administrative expenses.

4.5 Parts and Materials: The cost of replacement parts and materials is additional to labor charges unless specifically included in the quotation.

4.6 Price Changes: Prices may be subject to change. The price quoted at the time of booking will be honored for 30 days.

5.1 Access: You must provide safe and reasonable access to equipment requiring service. This includes ensuring clear pathways and adequate lighting.

5.2 Health and Safety: You must inform us of any health and safety hazards on your premises, including but not limited to asbestos, electrical dangers, or structural issues.

5.3 Accurate Information: You must provide accurate information about the problem, equipment details, and site conditions when booking services.

5.4 Stock Protection: While we make every effort to restore refrigeration quickly, you are responsible for protecting perishable stock during repairs, including arranging alternative storage if necessary.

6.1 Workmanship Warranty: We warrant our workmanship for 90 days from completion of service. This warranty covers defects in our work but excludes normal wear and tear or damage caused by misuse.

6.2 Parts Warranty: Replacement parts carry manufacturer warranties where applicable. We will assist with warranty claims but are not liable beyond the manufacturer's terms.

6.3 No Consequential Damages: We are not liable for consequential damages including but not limited to loss of stock, business interruption, or lost profits.

6.4 Maximum Liability: Our total liability is limited to the value of the service provided or £1,000, whichever is lower.

7.1 Customer Cancellation: You may cancel or reschedule appointments with at least 2 hours notice during business hours. Late cancellations may incur a callout charge.

7.2 Our Cancellation: We may need to cancel or reschedule due to emergency situations, engineer illness, or severe weather. We will provide as much notice as possible.

7.3 No-Show Policy: If you are not available at the scheduled appointment time, a callout charge will apply for rescheduling.

8.1 Data Collection: We collect personal information necessary to provide our services, including contact details, service history, and payment information.

8.2 Data Use: Your data is used solely for service delivery, communication, and improving our services. We do not sell or share your data with third parties except as required by law.

8.3 Data Security: We implement appropriate security measures to protect your personal information.

8.4 Your Rights: You have the right to access, correct, or delete your personal data. Contact us to exercise these rights.

We shall not be liable for any delay or failure in performance under these Terms which is due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government action, or severe weather conditions.

10.1 Term Modifications: We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with the revision date.

10.2 Service Termination: We may refuse service or terminate our relationship with customers who breach these Terms or behave inappropriately toward our staff.

These Terms shall be governed by and construed in accordance with English law. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the English courts.